New UK igaming alternative dispute resolution service goes live

A new alternative dispute resolution service for online casino players has been launched for licensed UK operators.

Affiliate CasinoReviews.com’s service for Gambling Commission licensees follows its work in managing complaints for the Malta Gaming Authority.

“This UKGC approval reinforces our commitment to advocating for players,” said Duncan Garvie, head of alternative dispute resolution (ADR) services at CasinoReviews.com

“We’re thrilled to extend our services to UK operators for free, allowing us to ensure a fairer and safer gaming environment for players globally. Our goal has always been to champion transparency in the industry, and this new step furthers that mission.”

The company said it has handled over 372 cases so far in 2024, returning US$196,561 to players through its complaint management process.