What to do if your airline was affected by the Microsoft outage

Frontier wrote on X Thursday night: “During this time booking, check-in, access to your boarding pass, and some flights may be impacted.” In a subsequent post, they referred affected customers to the airline’s travel advisory page.

Frontier customers whose flights were delayed over three hours, or canceled, are eligible for rebooking on the next available flight for no extra charge, or cancellations for full airline credit or full refunds to the original form of payment, per the page. Customers affected are not eligible, however, for hotel, ground transportation vouchers, meals or other accommodations, as the airline says online since the “event was beyond Frontier’s control.”